Spa Policies

CHECK IN

Please arrive at least 15 minutes to your schedules appointment at the Spa. This allows time to change into your Spa attire, as well as to relax and enjoy a complimentary drink. For first time appointments, we may ask you to come 30 minutes earlier as you will need to fill out an evaluation form.

LATE ARRIVALS

At times, something prevents a guest from arriving on time. Well Women 360 will do its best to accommodate you within this shorter time frame. As a courtesy to a following Spa guest; late arrivals may receive only their remaining available appointment time.

CANCELLATION POLICY

Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance by calling our front desk at (904) 342-8118. Any cancellation on the day of treatment as well as no shows, will be responsible for the cost of the reserved treatment. No exceptions will be made for voicemail messages left during the night hours, unless such cancellation is due to an emergency or other unforeseen circumstances beyond your control.

REFUNDS

Well Women 360 cares about each client individually and strives to provide the best service and one of a kind experience. Please let us know if your service was not performed correctly at the time of check-out. Please note that there will be no refunds for services after the check-out is complete. Gift Certificates can be refunded only with the original receipt and to the person who purchased it with a 20% cancellation fee. Gift certificates can never be exchanged for cash and promotional value will expire on the date indicated on the Gift Certificate. Products can be exchanged within 7 days of purchase only if defective or there is evidence of severe allergic reaction.

SPA ATTIRE

Our spa guests are provided robes prior to appointments.

CELLULAR PHONES AND PERSONAL DEVICES

For your relaxation and the relaxation of other guests, we ask that you turn off your cellular phone and personal devices when you arrive at Well Women 360.

CHILDREN AND MINORS

Children are welcomed at Well Women 360 but are not allowed in treatment areas and rooms. We offer supervised children activities in a safe environment while services are being performed.

GIFTS & ACCESSORIES

Embrace Well Women 360 at Home with sophisticated gifts, gorgeous jewelry, accessories, apparel, lingerie, environmentally friendly soy candles, and decadent bath and spa luxuries. Create custom, personal, or corporate gift baskets, and let us provide complimentary gift wrapping. Ship a WW360 gift box selection to someone special anywhere within the U.S.

Spa Hours
Monday through Friday 9-6 pm
Saturday 10- 6 pm
Sunday – By appointment only.

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